This was, of course, as they attempted to keep people safe in a way that was completely foreign to the vessel where they were confined.
There is little doubt among experts that the handling of the virus on board the Diamond Princess was an abject failure from the onset.
Simply put by Dr. Despite this acknowledgment, there is still no clear answer on who should be in charge in future situations that mimic this one. The Japanese government and the Diamond Princess corporate leadership disagreed from the beginning about who was in charge. At the time, the Japanese officials feared bringing potentially infected passengers onshore, since there was no clear place to quarantine everyone.
And, they did not want the virus to spread throughout Japan. After 39 days on the ship and over three weeks in quarantine the last of the 2, passengers finally disembarked and began their journeys home on February 27th; only to reset the clock and begin an additional two-week quarantine in their home countries.
However, the ship remained docked in Japan for another three months while the company focused its efforts on quarantining and repatriating the remaining crew members who had not yet departed on government charter flights [9]. The Diamond Princess eventually departed from Yokohama, Japan on May 16th and reported that it was headed for Port Dickinson in Malaysia to finalize the crew repatriation efforts. What solutions remain? The need for a more concise, concrete, and standardized set of guidelines has become painfully apparent.
By creating and developing standards for these types of situations, countries and passengers can feel more at ease knowing that the guests, crew, and ship will be well taken care of in the event of an emergency.
Does the industry have to completely rethink the cruise experience — for passengers and crew? How should amenities and recreational activities be changed? Should the medical resources aboard the ship be strengthened and elevated?
Does this mark the death of the buffet? How will cleaning and sanitation of the cabins and public spaces be upgraded? All facets of the hospitality business have been dealt a detrimental hand due to the COVID pandemic. The cruise lines need to work in tandem and come to a consensus to resolve for the future: Who is in charge of managing a crisis like this?
Should healthy passengers and infected guests be kept in close proximity to one another? What sort of precautions should be in place for the passengers and the crew members? How important is the timing of the response to the long-term success of a crisis management situation? The Diamond Princess teaches us that the virus spreads easily between people who are in close proximity — as evidenced by how quickly the virus spread among the crew. A Center for Disease Control CDC study showed that of the 20 crew members who tested positive the first week of the quarantine, 16 of them were on the same deck and 15 had the same job [10] , demonstrating that shared space and increased touchpoints contribute to virus spread.
The Diamond Princess also showed how common the asymptomatic cases are. She is also principal of LHL Communications, a hospitality-focused marketing communications, branding and media relations advisory. Cash refunds may also come in a series of payments, the cruise line added. Kamali told CNN that Hayden's refund was processed June 19 and she should receive it within five to seven business days. A widespread issue with delayed refunds.
Other cruise passengers who spoke to CNN said they had also faced long wait times with no sign of money. Others have received part, but not all, of their owed cash or credit.
David Hidding, who canceled a family Princess Cruises trip to Alaska in March, received a refund last week. He says he's frustrated by how the situation was handled. When she returned home from being stranded at sea, Schmitz was busy looking after her ailing father, who later passed away. Christina Golston, with her family on board a cruise trip last fall. Carnival Cruise Line representative Vance Gulliksen told CNN that at the beginning of the pause in service, the "sheer volume" of refunds had caused delays.
We certainly appreciate our guests' patience in this unprecedented interruption to our business. New York civil servant Julie Huang says she is waiting for a refund from Norwegian Cruise Line for a voyage she never embarked on. She received an automated response that informed her she should allow 90 days for the request to be processed.
Day 90 came and went in the penultimate week of June, but Huang had received no updates. After failing to get through via telephone, she Tweeted Norwegian. She says she was dissatisfied with a response that cited the high number of refund requests being dealt with. But I'm going to lose a little bit of faith right now, if they respond like that, and I didn't appreciate it. Norwegian Cruise Line told CNN the cruise line had a "much higher than normal volume of refund requests to be processed" due to the unprecedented situation.
Our team is working tirelessly to finalize these refunds back to the original form of payment as promptly as possible," reads a statement provided to CNN. She said she has not taken any legal action against Holland America and doesn't plan to, but she is "getting angrier. The class-action lawsuits Winkleman has filed against Royal Caribbean and Celebrity encompass tens of thousands of cruise workers. We'll notify you here with news about.
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